Our Service and Customer Support Team
As a leading manufacturer of quality assurance systems for printing, converting and web processing, BST North America has installed more than 38,000 systems in the US, Canada and Mexico.
Comprehensive, customer-oriented service and exceptional customer support are an integral part of what we do. Our North American service and support team operates from 3 offices – Madison, Wisconsin; Elmhurst, Illinois and Chesapeake, Virginia.
The Services We Provide
BST North America offers a wide range of services for our customers, designed to help get the most value from our equipment on a daily basis. We will be glad to assist you with any service or support requirement you may have.
Commissioning and start up services
- For our entire product range
- Provide advice on optimal system settings in your facility
- Provide hands-on operator training
Field maintenance and repairs
- On-site service, repair and maintenance is available for all products
- English and Spanish
- Available for many products
- Support operators in the use and operation of the systems
- Troubleshoot and repair many problems
- Provide software updates
- Fast identification of spare parts needed
Phone Support and Help Desk
- Support operators in the use and operation of our equipment
- Troubleshoot and help repair issues
- Help identify spare parts required
- Reliable and fast worldwide spare part order processing and shipment
- Normally available for overnight delivery
- We ship only preconfigured, pre-tested spare parts
- Provided for operators, plant or management and maintenance personnel
- Done on site, in our Chesapeake training facility or at our Leopoldshöhe (Germany) Training Center
- Scope, content and duration are customized to your specific needs.
- Ideal for introducing new systems and technologies prior to delivery (pre-installation training) and for follow-up refresher training
YOUR CONTACT TO THE BST NORTH AMERICA
Always accessible: Our employees are happy to be there for you.
Madison Service and Customer Support Team
Elmhurst Service and Customer Support Team