Our Service and Customer Support Team

As a leading manufacturer of quality assurance systems for printing, converting and web processing, BST North America has installed more than 38,000 systems in the US, Canada and Mexico. 

Comprehensive, customer-oriented service and exceptional customer support are an integral part of what we do. Our North American service and support team operates from 3 offices – Madison, Wisconsin; Elmhurst, Illinois and Chesapeake, Virginia.

The Services We Provide

BST North America offers a wide range of services for our customers, designed to help get the most value from our equipment on a daily basis. We will be glad to assist you with any service or support requirement you may have.

Commissioning and start up services

  • For our entire product range
  • Provide advice on optimal system settings in your facility
  • Provide hands-on operator training 

Field maintenance and repairs

  • On-site service, repair and maintenance is available for all products
  • English and Spanish

Remote Service

  • Available for many products
  • Support operators in the use and operation of the systems
  • Troubleshoot and repair many problems
  • Provide software updates
  • Fast identification of spare parts needed

Phone Support and Help Desk

  • Support operators in the use and operation of our equipment
  • Troubleshoot and help repair issues
  • Help identify spare parts required

Spare Parts

  • Reliable and fast worldwide spare part order processing and shipment
  • Normally available for overnight delivery
  • We ship only preconfigured, pre-tested spare parts

Training

  • Provided for operators, plant or management and maintenance personnel
  • Done on site, in our Chesapeake training facility or at our Leopoldshöhe (Germany) Training Center
  • Scope, content and duration are customized to your specific needs.
  • Ideal for introducing new systems and technologies prior to delivery (pre-installation training) and for follow-up refresher training

 

YOUR CONTACT TO THE BST NORTH AMERICA

Always accessible: Our employees are happy to be there for you.

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Madison Service and Customer Support Team

Elmhurst Service and Customer Support Team